Application Support Analyst
Sopra Banking Software works with banks, building societies and other financial services institutions across the world. We help them to develop, deliver and operationalise their digital transformation strategies. Using our suite of digital banking products and services enables these organisations to deliver remarkable financial services to their clients.
Sopra Banking Software is seeking an Application Support Analyst to investigate, replicate and resolve (with assistance from the technical teams) software issues raised by customers using our software products.
The successful Application Support Analyst will be liaising directly with customers to understand the nature of the issue they are experiencing, and then helping them to resolve it within agreed Service Level Agreement's, possibly liaising with other internal teams and stakeholders. In order to achieve this, the Application Support Analyst needs to possess strong communication skills (written and verbal) and have a good technical grounding (reading/understanding code and familiarity with databases).
The ideal candidate will have:
Good self-discipline, organisational, verbal and written skills.
Excellent customer service skills with the ability to establish rapport with internal and external customers.
Demonstrable experience of communicating complex technical issues and solutions to an audience with a wide range of technical ability.
Strong analytical/problem solving ability
Experience of using JIRA is advantageous, but full training will be provided.
Experience of Oracle of MS/SQL databases is essential but training can be provided.
Knowledge of 3GL or 4GL programming language and experience of Uniface is an advantage, necessary training will also be provided.
Experience of the full development life cycle from business case/process modelling through to delivery and support for a live environment.
A team player with a positive 'can-do' attitude, capable of delivering results, making decisions and communicating effectively at all levels.
Experience of communicating with a global distributed team.
Sopra Banking Software are proud to be an inclusive employer. This role is supported by flexible working, based from our Sheffield office we offer up to 3 days per week flexible remote working, with 2 days per week office based or on customer sites as required. All employees are supported to work from home with DSE assessments and IT equipment where required to be fully productive when remote working.
At Sopra Banking Software, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences, we value diversity at our company and do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status. All personal information will be treated as confidential according to the Employment Equity act.
By joining the Sopra Banking Software team you will enjoy a market competitive salary and our excellent rewards and benefits schemes including a 6% pension contribution, employee share scheme (buy one get one free), an option to buy or sell holiday days, medical insurance, critical illness cover, a health cash plan, and we offer flexible working arrangements to all employees, plus many more excellent benefits.
As part of our hiring process new employees will be required to pass a confidential consumer credit check and DBS check. This is a straight forward credit check for CCJ’s, bankruptcy and a criminal record check, however if you wish to know more about what is or is not acceptable please ask our recruitment team.