Application Support Analyst

Company details

Sopra Banking Software works with banks, building societies and other financial services institutions across the world. We help them to develop, deliver and operationalise their digital transformation strategies. Using our suite of digital banking products and services enables these organisations to deliver remarkable financial services to their clients.


Sopra Banking Software is seeking an Application Support Analyst to investigate, replicate and resolve (with assistance from the technical teams) software issues raised by customers using our software products.

The successful Application Support Analyst will be liaising directly with customers to understand the nature of the issue they are experiencing, and then helping them to resolve it within agreed SLA's, possibly liaising with other internal teams and stakeholders. In order to achieve this, the Application Support Analyst needs to possess strong communication skills (written and verbal) and have a good technical grounding (reading/understanding code and familiarity with databases).


We are interested in hearing from you, if you have most of the following attributes:

  • Good self-discipline and verbal and written skills
  • Strong ability to prioritise workload and delegate tasks within the team
  • Strong analytical / problem solving ability
  • Software / Technical background
  • ITIL/Agile methodology experience is desirable
  • Confident in communicating complex technical issues and solutions to senior stakeholders with varying degrees of technical understanding
  • Supportive approach to coaching and mentoring junior members of the team
  • Experience in using ITSM and Service Desk management tools
  • Strong knowledge of SQL and Oracle Database
  • Knowledge and experience in one/all of the following programming languages:
    • Cobol, Java, C++
  • Experience with API’s and Business Objects would be advantageous
  • Experience of testing, defect management and change/release processes
  • Experience/capability of working as part of a distributed team

It would be advantageous but not essential to have;

  • Degree in a technology or computer science discipline
  • Masters Degree is highly desirable
  • Experience within the banking / finance sector


Sopra Banking Software are proud to be an inclusive employer. This role is supported by flexible working, based from our Sheffield or Dunstable offices we offer up to 3 days per week flexible remote working, with 2 days per week office based or on customer sites as required. All employees are supported to work from home with DSE assessments and IT equipment where required to be fully productive when remote working.

At Sopra Banking Software, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences, we value diversity at our company and do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status. All personal information will be treated as confidential according to the Employment Equity act.

In return:

By joining the Sopra Banking Software team you will enjoy a market competitive salary and our excellent rewards and benefits schemes including a 6% pension contribution, employee share scheme (buy one get one free), an option to buy or sell holiday days, medical insurance, critical illness cover, a health cash plan, and we offer flexible working arrangements to all employees, plus many more excellent benefits.

As part of our hiring process new employees will be required to pass a confidential consumer credit check and DBS check. This is a straight forward credit check for CCJ’s, bankruptcy and a criminal record check, however if you wish to know more about what is or is not acceptable please ask our recruitment team.

Placed on:Wed 29 December 2021
Location: Durham site based with remote working
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