Key Account Manager

Company details

Sopra Banking Software are proud to be an inclusive employer. At Sopra Banking Software, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences, we value diversity at our company and do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status. All personal information will be treated as confidential according to the Equality act.

Sopra Banking Software works with banks, building societies and other financial services institutions across the world. We help them to develop, deliver and operationalise their digital transformation strategies. Using our suite of digital banking products and services enables these organisations to deliver remarkable financial services to their clients.

Sopra Banking Software is the partner of choice for more than 1,500 financial institutions worldwide.

The rich variety of our software, the strength of our conviction and our passion for innovation enable us to support our clients on a daily basis and in their projects, as well as in their goals regarding financial inclusion.

Our customers, based in over 80 countries around the world, benefit every day from our technologies and software, as well as the expertise of our 5,000 employees.

Sopra Banking Software is a subsidiary of the Sopra Steria Group, a European leader in consulting, digital services and software development. With more than 46,000 employees, the Sopra Steria Group generated a turnover of €4.3 billion in 2020.


The Key Account Manager will own a portfolio of customer accounts and be expected to develop a solid understanding of a customers’ business and sector. They will be expected to establish and maintain senior level contacts at the customer. By leveraging this knowledge and their relationships they will grow customer accounts by identifying and realising mutually beneficial value, helping achieve success for both the customer and Sopra.

What will the role involve?

  • Engage with, and strengthen, existing and new relationships with customers at a senior level, leveraging Sopra senior management as appropriate.
  • Expanding the relationships with existing customers by proposing solutions that meet their objectives and opening up opportunities with alternate divisions within a customer’s organisation.
  • To identify competitors and understand their role in the customer's business
  • Act as an ambassador for the customer within Sopra, developing the position of a trusted advisor/partner
  • Providing a focal point for contact and act as an escalation point under agreed procedures
  • Provide details of the capabilities and benefits of the software services provided by Sopra to customers, as well as how the services provided connect with the customer’s wider landscape.


What are we looking for?

  • Experience in one of more of the following areas Account Management, Customer Success Management, Financial software sales, Financial Service industries (in particular, auto asset finance)
  • Adept in building strong relationships with internal and external stakeholders
  • Account management track record in high value application software and services in the financial markets
  • Demonstrably capable of managing complex processes and converting new opportunities
  • Experience of managing software contracts ideally within Financial services customers
  • Ideally candidates would have worked and supported customers through digital transformations.


Sopra Banking Software are a certified Great Place to Work!

We offer flexible – hybrid working model of 2 days in office and 3 days working from home. All employees are supported to work from home with DSE assessments and IT equipment where required to be fully productive when remote working.

By joining the Sopra Banking Software team you will enjoy a market competitive salary and our excellent rewards and benefits schemes including 25 days holiday with an option to buy up to 5 more, a 6% pension contribution, a buy one get one free employee share scheme, private medical insurance, critical illness cover, a health cash plan, and we offer flexible working arrangements to all employees, plus many more excellent benefits.

We take pride in rewarding our colleagues through Summer parties, treat days in the offices, and a social budget for each department.

How to apply:

If you would like to work for Sopra Banking Software please apply following the advert link to our career page and the recruitment team will be in contact.

As part of our hiring process new employees will be required to pass a confidential consumer credit check and DBS check. This is a straight forward credit check for CCJ’s, bankruptcy and a criminal record check, however if you wish to know more about what is or is not acceptable please ask our recruitment team.

Placed on:Wed 11 January 2023
Location: Bristol (Yate)
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